Get Device Status API 2.2

2.2 Three-Year Limited Warranty Policy

• Warranty Period: All products are covered by a three-year limited quality warranty from the date of purchase.
• Scope of Warranty:
• Main Unit: Performance failures arising from defects in manufacturing processes or raw materials are covered for free repair service (including parts and labor costs) within the warranty period.
• Vulnerable and Consumable Parts: Built-in vulnerable and consumable components (including but not limited to print heads, gears, paper rollers, batteries, chargers, and accessories) are covered by a one-year warranty.

Repair Guarantee:

Repairs will be conducted using original, certified parts. All replaced defective parts become the property of HUGEROCK. Replaced parts are covered for the remaining duration of the original equipment's warranty or for 90 days from the date the repaired product is shipped back, whichever is longer. If the same issue persists after two repair attempts, the customer will be provided with a free replacement of the same model.

• Service Process: After the customer submits a warranty claim, HUGEROCK will guide them to send the product to an authorized repair center. The inspection and confirmation of the repair plan will typically be completed within 7 business days of receiving the unit.