Hugerock Serial Number & Warranty Terms

Typically, a Hugerock serial number consists of 10 alphanumeric characters: first 3 characters are letters (e.g., "aka", "epb", "epa", "ksa", "tpa") followed by 7 digits.

How To Locate Your Serial Number & Model?

* Please be noted that warranty "12/31/9999" represents lifetime warranty.

• Ags-ew: Extended Warranty
• Ags-os: On-site
• Ags-ex: Fast Repair
• Ags-pu: Pick Up
• Ags-ar: Advanced Replacement
• Ags-tu: Technology Upgrade
• Ags-ai: Addinclusive

Important Notes:

• Online warranty information only applies to the product name listed on the invoice. Subcomponents, modules, parts, or peripherals are not covered in online warranty records.
• Third-party products purchased separately and not integrated with Hugerock equipment carry a 12-month warranty.
• Hugerock's global warranty policy is subject to change without notice.

[Warranty Services]

Protect your hardware investment. Our extended warranty service provides coverage for up to 9 years—going beyond the standard 1-year replacement, 3-year warranty, and 9-year post-sale support offered at purchase.

Request A Free Extended Warranty Quote Now!

• Hugerock Contact Info (U.S. Customers)
  Phone: +86(0755)-61827963
  Email: sales@hugerockgo.com
• Hugerock Contact Info (European Customers)
  Phone: +86(0755)-61827963
  Email: sales@hugerockgo.com
• Hugerock Contact Info (Mainland China Customers)
  Phone: +86(0755)-61827963
  Email: sales@hugerockgo.com
• Hugerock Contact Info (Asia-Pacific Customers)
  Phone: +86(0755)-61827963
  Email: sales@hugerockgo.com