Get Device Status API 2.3

2.3 Nine-Year After-Sales Support

Following the expiration of the three-year free warranty period, HUGEROCK will continue to offer extended after-sales support for a total of nine years from the original date of purchase.

  • Paid Repair Service (Years 4-9): A reasonably priced repair service will be available, charging only for the necessary component costs and labor fees. All repairs will be performed by certified technicians.
  • Spare Parts Availability: HUGEROCK commits to maintaining an inventory of necessary spare parts for at least nine years after a product's market launch to ensure repair needs can be met throughout the support period.
  • Discount & Upgrade Policy: To reduce the long-term cost of ownership, long-term customers will be offered discounts on repairs or trade-in credits for new products. Specific policies will be announced annually..
Back to blog