Get Device Status API 3

3. Service Differences for Domestic & Overseas Customers

Domestic Customers (Mainland China):

• Logistics Support: Free round-trip shipping (door-to-door pickup and return) is provided for all warranty repairs and replacements.
• Service Timeframe: A faster service turnaround is provided, with a typical repair cycle for common failures of 5-7 business days.
• Legal Compliance: Services strictly adhere to China's "Three Guarantees" regulations and other relevant laws, often exceeding the legally mandated standards.

Overseas Customers:

• Service Process: Customers must contact HUGEROCK via email or the international service hotline to obtain an RMA number and shipping instructions.
• Cost Responsibility: The customer is responsible for all round-trip shipping costs to the designated international repair center, as well as any applicable customs duties or taxes. Purchasing shipping insurance is recommended.
• Localized Service: We are actively expanding our network of authorized service providers in major global markets. In regions where a service point has been established, customers may be directed to a local facility to reduce cross-border shipping.