Get Device Status API 4

4. Exclusions & Disclaimers

The free warranty and replacement services do not cover the following situations. Repairs for such cases will be subject to a fee:

  • Anthropogenic Damage: Damage caused by human factors, such as cracked screens, drops, liquid or oil ingress, corrosion, compression, or scratches.
  • Improper Operation: Damage resulting from unauthorized firmware flashing, virus attacks, system modification, or data loss.
  • Unauthorized Repair: Damage caused by disassembly, modification, or repair performed by a party not authorized by HUGEROCK.
  • Environmental Factors: Failures caused by natural disasters or abnormal environmental conditions, such as lightning strikes, high temperatures, humidity, or voltage fluctuations.
  • Force Majeure: Damage resulting from unforeseeable and unavoidable events, including but not limited to war, earthquakes, or labor strikes.
  • Other: Failures resulting from use outside the scope of the user manual or from issues not related to the product's intrinsic quality.
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