Get Device Status API 6

6. Other Important Notices

Data Security Disclaimer: Before sending a device for repair, please ensure you back up and erase all personal data. HUGEROCK assumes no responsibility for the loss or disclosure of any data (including confidential or personal information) on devices sent for repair or returned.

  • Unclaimed Devices: If a device cannot be returned due to customer-related reasons, HUGEROCK will store it for 60 days from the last contact attempt. If the device remains unclaimed after this period, HUGEROCK reserves the right to dispose of it as abandoned property without any refund.
  • Battery Storage & Maintenance: If a device is to be stored for more than six months, it is recommended to charge the battery to approximately 50%, store it in a dry, dark environment, and recharge it to 50% every six months.
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