Get Device Status API Policy 1

1. Scope of Application

This After-Sales Service Policy applies to all industrial-grade smart products and associated accessories under the HUGEROCK brand. This policy is applicable to all customers, including general consumers, corporate clients, and government procurement projects.

For standard retail purchases, this document serves as the default after-sales policy. For enterprise and government procurement clients, customized service terms may be added to supplement this standard policy as stipulated in the specific contract. This after-sales service commitment is valid globally, subject to local laws and regulations and any region-specific provisions outlined herein.