Hugerock Support And Services
Hugerock Support And Services
Support - Supporting resources - FAQs - Common FAQs
Interactive Service Center Map
Q
Are you manufacturer?
Are you manufacturer?
Yes, we are manufacturers.All of our products are fully patented, ID/MD design, hardware and software, mold, assembly are done by our own team.
Q
Does the handheld can read QR code and common 1d bar codes?
Does the handheld can read QR code and common 1d bar codes?
Yes, if choose 2d scan version, it can read both 1D common code and 2d codes such as QR, PDF417, Data Matrix, PDF417 code...
Q
Would you provide SDK for me?
Would you provide SDK for me?
Yes, we offer free SDK if you order sample.In addition, we also have support engineers to assist you with software development.
Q
What is the minimum order(MOQ)?
What is the minimum order(MOQ)?
We accept one unit for standard products.
Q
Can we get the free sample?
Can we get the free sample?
Sorry, generally we would not provide the free sample. If the customer confirm the specification and price, they can order the sample firstly for the testing and evaluation.
Q
Can i choose multiple function into 1 device?
Can i choose multiple function into 1 device?
Yes, you can choose multiple fuction into onedevice, Different functions depending on the product model, optional functions:RFID (LF/HF/UHF)1 Fingerprint/ Bar code scanner.
Q
How to order and pay?
How to order and pay?
We accept T/T (bank transfer), Alibaba online,Western Union 1 Trade Assurance.
Q
What's Your Products Warranty?
What's Your Products Warranty?
We Offer 24 Months Warranty after shipment sent.
Q
Can I extend the warranty?
Can I extend the warranty?
We offer a deferred warranty for up to 36 Months, and the price for the warranty extension is 10% up.
Q
How long it will take for delivery?
How long it will take for delivery?
For production lead time around 3-10days depend on requirement, and shipping time by DHL/UPS/FEDEX/TNT, delivery time would around 3-5 working days. For some remote place, delivery time maybe a little bit longer.
Q
How to repair the device if any problem ?
How to repair the device if any problem ?
We will provide technical support online to solve problem; If for the hardware problem , we couldsend the parts or components and teach customer to fit if they have technician or can also send backto us to fix it.