Hugerock Support And Services

Hugerock Support And Services

Quanquan

Support - Supporting resources - FAQs - Common FAQs

Interactive Service Center Map

Q

Are you manufacturer?

A

Yes, we are manufacturers.All of our products are fully patented, ID/MD design, hardware and software, mold, assembly are done by our own team.

Q

Does the handheld can read QR code and common 1d bar codes?

A

Yes, if choose 2d scan version, it can read both 1D common code and 2d codes such as QR, PDF417, Data Matrix, PDF417 code...

Q

Would you provide SDK for me?

A

Yes, we offer free SDK if you order sample.In addition, we also have support engineers to assist you with software development.

Q

What is the minimum order(MOQ)?

A

We accept one unit for standard products.

Q

Can we get the free sample?

A

Sorry, generally we would not provide the free sample. If the customer confirm the specification and price, they can order the sample firstly for the testing and evaluation.

Q

Can i choose multiple function into 1 device?

A

Yes, you can choose multiple fuction into onedevice, Different functions depending on the product model, optional functions:RFID (LF/HF/UHF)1 Fingerprint/ Bar code scanner.

Q

How to order and pay?

A

We accept T/T (bank transfer), Alibaba online,Western Union 1 Trade Assurance.

Q

What's Your Products Warranty?

A

We Offer 24 Months Warranty after shipment sent.

Q

Can I extend the warranty?

A

We offer a deferred warranty for up to 36 Months, and the price for the warranty extension is 10% up.

Q

How long it will take for delivery?

A

For production lead time around 3-10days depend on requirement, and shipping time by DHL/UPS/FEDEX/TNT, delivery time would around 3-5 working days. For some remote place, delivery time maybe a little bit longer.

Q

How to repair the device if any problem ?

A

We will provide technical support online to solve problem; If for the hardware problem , we couldsend the parts or components and teach customer to fit if they have technician or can also send backto us to fix it.