Warranty & Service Policy
Get Device Status API 7
7. Legal Compliance The HUGEROCK After-Sales Service Policy strictly complies with the laws and regulations of the markets where its products are sold (including China's "Three Guarantees" Provisions, the EU's...
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7. Legal Compliance The HUGEROCK After-Sales Service Policy strictly complies with the laws and regulations of the markets where its products are sold (including China's "Three Guarantees" Provisions, the EU's...
Get Device Status API 6
6. Other Important Notices Data Security Disclaimer: Before sending a device for repair, please ensure you back up and erase all personal data. HUGEROCK assumes no responsibility for the loss...
Get Device Status API 6
6. Other Important Notices Data Security Disclaimer: Before sending a device for repair, please ensure you back up and erase all personal data. HUGEROCK assumes no responsibility for the loss...
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5. Extended Warranty & Value-Added Services (For Enterprise & Government Clients) For large enterprises, bulk purchasers, and government procurement projects, HUGEROCK offers value-added services as defined in the contract, which...
Get Device Status API 5
5. Extended Warranty & Value-Added Services (For Enterprise & Government Clients) For large enterprises, bulk purchasers, and government procurement projects, HUGEROCK offers value-added services as defined in the contract, which...
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4. Exclusions & Disclaimers The free warranty and replacement services do not cover the following situations. Repairs for such cases will be subject to a fee: Anthropogenic Damage: Damage caused...
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4. Exclusions & Disclaimers The free warranty and replacement services do not cover the following situations. Repairs for such cases will be subject to a fee: Anthropogenic Damage: Damage caused...
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3. Service Differences for Domestic & Overseas Customers Domestic Customers (Mainland China): Logistics Support: Free round-trip shipping (door-to-door pickup and return) is provided for all warranty repairs and replacements. Service...
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3. Service Differences for Domestic & Overseas Customers Domestic Customers (Mainland China): Logistics Support: Free round-trip shipping (door-to-door pickup and return) is provided for all warranty repairs and replacements. Service...
Get Device Status API 2.3
2.3 Nine-Year After-Sales Support Following the expiration of the three-year free warranty period, HUGEROCK will continue to offer extended after-sales support for a total of nine years from the original...
Get Device Status API 2.3
2.3 Nine-Year After-Sales Support Following the expiration of the three-year free warranty period, HUGEROCK will continue to offer extended after-sales support for a total of nine years from the original...
